A CIS provides a one-on-one interaction with users that is free and confidential.

The Cancer Information Service (CIS) Tool Box is for anyone or any organisation that wishes to start or is presently operating a service giving credible cancer information over the telephone. It is based on the experience and materials of cancer organisations that are presently operating cancer information services around the world.

What Is in This Tool Box

• Information on how to decide whether you are ready to start a CIS telephone service
• Information on how to start and manage a CIS telephone service
• Samples of materials that organisations are using for their cancer information services
• Practical lessons learned by members of the International Cancer Information Service Group (ICISG)
• Information about other services

How To Use This Tool Box

• Everyone can find something to use in this Tool Box, because it is based on the worldwide experiences of people who are managing quality cancer information services.
• If you are starting a CIS, use the Tool Box as a roadmap. It will guide you as you plan your service and will offer you the tools and processes you need.
• If you already have a service, you will find interesting ideas that can help you improve on and expand what you are presently doing. There are many tools and lessons that will be helpful to you.